Privacy Policy
At Ductless Today, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. Transparency, security, and respect for your data are at the core of everything we do.
Terms & Conditions
Ductless Today ("Company", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This document explains how we collect, use, store, and share your data, including our SMS messaging practices.
We collect the following types of personal information:
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Name
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Phone number
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Email address
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Service address
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Payment information (processed securely via third-party payment providers)
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Any other information voluntarily provided by you
3. How We Use Your Information
We use your information to:
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Provide and manage requested services
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Communicate regarding appointments and service updates
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Send promotional and marketing communications (if opted-in)
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Improve our website and customer experience
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Fulfill legal and regulatory requirements
4. Data Collection and Usage via ServiceTitan
We utilize ServiceTitan software to collect, manage, and securely store customer data. Information includes your name, contact details (phone, email, address), appointment details, communication preferences, and transaction history. This data helps us:
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Efficiently schedule and manage service appointments
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Send automated reminders and notifications about appointments
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Improve customer service and response times
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Process payments and maintain accurate billing
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Analyze service trends to enhance customer experience
We do not sell or rent your personal data to third parties for marketing purposes.
Access to your data is restricted to authorized personnel who require it to perform operational tasks.
By opting in to our SMS messaging service, you agree to receive text messages from Ductless Today regarding appointments, service updates, account notifications, and promotional messages.
Message Frequency:
Message frequency may vary. Typically, you will receive up to two messages per appointment (confirmation and reminder), along with occasional promotional or service-related updates.
Charges & Carriers:
Standard message and data rates may apply. Please consult your mobile carrier for specific charges. Ductless Today is not responsible for SMS-related fees.
Opt-In & Consent:
You provide consent to receive SMS messages by submitting your phone number on our website, scheduling an appointment, or explicitly signing up for messaging alerts.
Opt-Out:
To stop receiving text messages, reply "STOP" to any message. You will receive a confirmation and no further messages will be sent.
Help:
For assistance, reply "HELP" to any message or contact us at:
Email: support@ductlesstoday.com
Phone: +1 781-488-1234
We do not sell, rent, or share your phone number or SMS opt-in data with third parties for promotional or marketing purposes.
We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of internet transmission or electronic storage is 100% secure.
Our website may use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.
You may request:
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Access to your personal information
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Correction of inaccurate or outdated information
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Deletion of your data (subject to applicable legal requirements)
10. Policy Changes
We may update this Privacy Policy periodically. All changes will be posted on our website with the updated effective date.
11. Contact Information
We may update this Privacy Policy periodically. All changes will be posted on our website with the updated effective date.
If you have any questions or concerns regarding this Privacy Policy, please contact:
Ductless Today
Wendell De Paiva
238 Lexington St, Woburn, MA 01801
Phone: +1 781-488-1234
Email: support@ductlesstoday.com